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Speciaal Reizen BV acts as the agent for MS-Viola in the Netherlands and Belgium. Speciaal Reizen BV is located at Griftdijk Zuid 139, 6663 BE Nijmegen, is responsible for the processing of personal data as shown in this privacy statement.


Contact details:


Speciaal Reizen BV

Griftdijk Zuid 139

NL-6663BE Nijmegen

T: 0031 (0) 481-746000

E: info@MS-Viola.nl

I: www.MS-Viola.nl


The personal data that we process

Speciaal Reizen BV processes your personal data because you use our services and / or because you provide these to us yourself. Below you will find an overview of the data that we process:


- Your personal data, including your first and last name, gender, date of birth, address, e-mail address, telephone number and date of birth.

- Traveler information, passport data, data from other identity documents.

- Insurance details.

- Relevant medical data and any special wishes, for example in connection with diet, religion or disability.

- Information about your purchases, such as what you bought, where and when you bought it, how you paid for it, and other payment information.


When you visit our website we can process the following data:

- Your travel preferences.

- Information about your surfing behavior on our website.

- Information about how you access our digital services, such as the operating system, IP address, online identifiers and information from your browser.


If we contact you, but also if you contact us, we can save the following information:

- Personal data that you leave behind when you email us, send a letter, call or contact us via social media. Think of data such as your name, telephone                number and (mail) address.

- Details of e-mails and other digital communications that we send you and that you open, such as the links you click.

- Your feedback and participation in customer surveys and questionnaires.


Personal data of your traveling companions.

- We use personal data from others supplied by you, for example from the people on your booking because you are traveling together.

If you provide the personal data of others, you must be sure that they agree and that you may provide this data.

   Also make sure, if applicable, that they understand how we can use their personal data.


The data is stored on secure servers of Speciaal-Reizen or those of a third party. We will not combine this data with other personal data that we have


    The use of your personal data:

    Your personal data is used for:

    - Performing the service

    - Analyzing your behavior on the website to improve the website

    - Being able to contact you by e-mail or telephone if this is necessary to be able to perform our services

    - Informing about changes to our services and products

    - Sending our newsletter and / or brochure


    Marketing & Communications

    Every now and then we can send you relevant travel offers or news about our services (for example via e-mail). We can also send you information about products and services from other companies if we think they might be of interest to you. We only do this if you have indicated in advance that you want to receive this marketing communication. If you book a holiday with us or register, we will ask you if you want to receive messages from us. You can adjust this setting at any time: online, by telephone, with the "unsubscribe" link in our marketing emails.


    Sharing personal data with third parties 

    Speciaal Reizen BV only provides to third parties and only if this is necessary for the implementation of our agreement with you or to comply with a legal obligation.

    Cookies and similar technologies

    MS-Viola uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. MS-Viola uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and have asked permission to place them. Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services on our and other websites will not function correctly if cookies are disabled in your browser.

    How long we keep personal data

    We do this for as long as necessary for the purposes we are talking about in this privacy statement and for complying with laws and regulations. We then delete your personal information.


    Choices for personal data

    We offer all visitors the opportunity to view, change or delete all personal information that is currently provided to us.



    This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and / or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.



    Last updated: December 2018



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